Suspended Judgement

Sometimes Facebook just smacks you in the face with bad usability…

Can anyone spot why this review of an app on facebook:

Best flickr app on facebook that I could find - Zuport is flakey, the official one is even flakier. One thing I’d change: the info box is a good idea, but instead of listing all the groups you’re a member of, allow me to choose which ones and/or just show the ones for which I’m an admin or moderator.

Should result in this message:

Warning: This message contains blocked content Some content in this message has been reported as abusive by Facebook users.

…with no indication of what I need to change for facebook to allow me to submit it! After a lot of trial and error, I figured out which bit was causing offence - scroll down to see what it was….

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… it was the term “the info”! Yup, I kid you not. No idea why.

In actual fact, I don’t really fault them for having a rogue term in their filter database, but no indication of what might be causing offence and no means of contacting anyone for help, not even an indication of which portion of the message the offending phrase is in. UX, guys, come on!